Change Log

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🆕 Features

API Changes

• Delete Prism Payout Account API
  • Added support for deleting a Merchant Payout Account via API. This also removes the associated Stripe Express account when eligible.
  • Accounts are only deletable if they have never had any orders placed against them.
  • Upon successful deletion, the MERCHANT_PAYOUT_ACCOUNT_DELETED event will be emitted with the corresponding Prism Payout Account ID.
  • Learn more here.

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🆕 Features

Catalog Health Monitoring Improvements in the Channel Dashboard

• Introduced a comprehensive new catalog health monitoring tab in the merchant connection panel that provides detailed insights into a merchant’s overall catalog health.
• Added an offer status summary view that provides real-time insights on published and available offers.
• Added a detailed invalid products tracking table with:
  • Full search functionality
  • Comprehensive issue details for each problematic product

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🧼 Cleanup

• Expiration date for Violet Payout Accounts has been updated from May 1, 2025 to May 13, 2025.
• Soon-to-be expiring Violet Payout Accounts are no longer shown in the Merchant Dashboard for irrelevant apps.

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🆕 Features

API Changes

• SKU Metadata

  • SKU-level metadata syncing is now available for merchants on the SHOPIFY platform. Learn more here.

• Contextual Pricing

  • Contextual pricing is now available for all COMMERCETOOLS merchants.
  • Syncing is automatically enabled and requires no additional configuration.
  • Pricing is included directly in the base CommerceTools data.
  • Learn more here.

• Added a new email field to the PayoutAccount object. This field captures the email address associated with underlying Stripe account and will be available as a part of the payment_provider_account data.

  Sample Payout Account

• Generate Custom Violet Connect Onboarding URLs

  • Added a new endpoint to fetch links within the Violet Connect Flow. Learn more about this here.
  • Supports an optional step parameter to retrieve a direct link to a specific flow (PAYOUTS, COMMISSION_RATE, or CREATE_STRIPE_EXPRESS_ACCOUNT). If no step is provided, URLs for all available onboarding steps will be returned.

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🆕 Features

📦 New Payments APIs (Prism Pay)

We’ve launched a set of Prism Pay APIs to give you deeper visibility and control over payment flows in Violet:

• Get all Distributions
• Search Distributions
• Get active Prism Pay Account by Violet Merchant ID
• Get Prism Pay Account by specific Prism Pay Account ID

These endpoints allow you to query payout accounts and view how Distributions are tracked across merchants.

📡 New Payments Webhooks

We’re introducing Payments-specific webhooks to provide real-time insight into payout account events. These events help you monitor when a payout account is created or when KYC requirements change.

• MERCHANT_PAYOUT_ACCOUNT_CREATED
• MERCHANT_PAYOUT_ACCOUNT_REQUIREMENTS_UPDATED

Learn more about how to integrate with these webhooks here.

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🆕 Features

API Changes

• DISABLED has officially replaced EXTERNAL as a capture and transfer setting. Any channel previously configured with EXTERNAL for capture or transfer has been automatically migrated to use DISABLED. Meanwhile, EXTERNAL has been reintroduced with a new purpose—offering an additional, more flexible option for channels that need to manage payments and transfers outside of Violet’s infrastructure. Learn more about this here.

External Transfers Now Supported via Prism Pay

• Channels can now use Prism Pay to generate Distributions for bookkeeping, process Transfers externally to merchants, and register those external transfers in Violet. This update gives you greater flexibility when managing payments outside of Violet’s infrastructure—especially useful for handling merchant transfers that fall outside your supported payments region.

  Learn more about External Transfers.

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🆕 Features

Enhanced Payment Integration Health Monitoring

• Support for channels using their own integrated payment platforms, providing visibility into their payment integration health.
• Added a new comprehensive payment health overview in the Channel Dashboard settings (/settings/payments).
• Channel dashboard now displays:
  • Overall payment integration health status at a glance.
  • Detailed breakdown of payment components (credentials, webhooks, and scopes).
  • Stripe account configuration details and status.
• Quick access to payment details and payout accounts from the overview page.
• Learn more about this feature here.

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🆕 Features

Multi-App Payout Account Management for Merchants

• We’ve introduced a comprehensive new view in Payout Settings in the merchant dashboard that streamlines how merchants manage their payout accounts across different app connections. The redesigned interface now groups payout accounts by their associated apps, providing better organization and clarity. To ensure complete visibility of your payment configurations, you can now view both inactive payout accounts and any orphaned accounts from disconnected apps.

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🧼 Clean Up

• Distribution exports now reflect the updated field names and formats announced in the March 10th, 2025 release. This aligns the dashboard export experience with the current distribution model.
• Orders and bags in the dashboard now display the actual submission time from your e-commerce platform, rather than when they were created in our system. This gives you a more accurate view of when your customers placed their orders.
  • date_created usage has switched over to date_submitted for orders and bags in the dashboard.

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🆕 Features

Enhanced support for non-US based Stripe Platform accounts

• We’ve expanded capabilities for Stripe Platform accounts based outside the US to onboard merchant payout accounts in different countries within the same region. For example, a UK-based platform can now onboard merchant payout accounts across the European Economic Area (EEA) and automatically transfer funds to them. To see all supported countries in your region, visit your Stripe dashboard.

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📈 Update to Capture and Transfer Methods in Violet

Summary

Violet currently supports the following capture and transfer methods:

• AUTOMATIC
• CUSTOM
• EXTERNAL

We are introducing a new field on March 24, 2025:

• DISABLED

Impacted Areas

• PaymentTransaction
  • The PaymentTransaction model on the Order object will now include the DISABLED field.
  • This will replace the existing EXTERNAL capture and transfer method when this configuration is used in your payment infrastructure.

Timeline

• March 24, 2025
  • DISABLED field released as a replacement to EXTERNAL.
  • EXTERNAL takes a new meaning as a capture/transfer setting.

What’s Changing?

• Capture Methods

  • EXTERNAL will no longer be supported as a capture method.
  • DISABLED will replace EXTERNAL in this context, meaning Violet will have no involvement in capturing funds from the shopper—no payment infrastructure is used, and no records are created.

• Transfer Methods

  • EXTERNAL will now function as follows:
    • Violet will generate Distributions in a PENDING state at Checkout.
    • The channel can then transfer funds externally to the merchant (e.g., via direct bank transfer or other methods).
    • A new “Register Transfer” API will be available, allowing channels to register external transfers with Violet and mark corresponding Distributions as SENT.
  • DISABLED will mean that Violet will have no involvement in transferring funds to the merchant. This includes not generating any Distribution records.

Next Steps

• If your system currently relies on EXTERNAL being present in the PaymentTransaction on the Order object, please update to using DISABLED. Additional guides and documentation will also be published alongside these changes for you to learn about how they can be leveraged to support new capture and transfer flows. For any questions, reach out to our support team.

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📈 Upcoming Changes to Distribution Exports

Summary

We’re introducing new fields to Distribution entities and updating Distribution exports to include these fields. As part of this update, some existing columns will be replaced with improved versions.

Impacted Areas

• Distribution Exports: New columns will be added, and some existing ones will be deprecated.

Timeline

• March 17, 2025
  • New fields become available.
• April 7, 2025
  • Old fields will be removed from Distribution exports.

What’s Changing?

• New Fields Being Added (Effective March 17, 2025)

  Field	Description
  net_distribution_amount	The final amount to be distributed after all fees, commissions, and discounts.
  distribution_amount	The initial distribution amount before any deductions.
  tax_amount	The total tax amount included in the distribution.
  shipping_amount	The total shipping charges included in the distribution.
  payment_provider	The payment service provider handling the transaction (e.g., STRIPE). Replaces payment_service.
  payment_provider_total_fee	The total fee charged by the payment provider. Replaces payment_service_total_fee.
  payment_provider_fixed_fee	The fixed fee component charged by the payment provider. Replaces payment_service_fixed_fee.
  payment_provider_volume_fee	The percentage-based fee charged by the payment provider. Replaces payment_service_volume_fee.
  payment_provider_transaction_id	Unique identifier assigned by the payment provider. Replaces external_transaction_id.
  bag_commissionable_amount	The amount eligible for commission calculations (bag total minus shipping, tax, and discounts).

• Fields Being Deprecated (Removal on April 7, 2025) These fields will be available until April 7, 2025, after which they will be fully removed in favor of the new fields above.

  Deprecated Field	Replacement
  payment_service	payment_provider
  payment_service_total_fee	payment_provider_total_fee
  payment_service_fixed_fee	payment_provider_fixed_fee
  payment_service_volume_fee	payment_provider_volume_fee
  external_transaction_id	payment_provider_transaction_id
  amount	net_distribution_amount

Next Steps

• If your system relies on the deprecated fields, update your integrations to use the new fields before April 7, 2025.

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🆕 Features

Channel Dashboard Updates

• Commission Rate Change Log Enhancements
  • Added redirect functionality from commission rate change log entries to the merchant connections page.
  • When clicking a change log row, users are now directed to:
    • The specific merchant’s connection details
    • The commissions tab for that merchant

API Changes

• Added further restrictions to prevent Offers in a NOT_PUBLISHED state from being submitted via Direct Order Submission.
• A date_submitted property has been added to the Order and Bag objects. This value, in the ISO 8601 format, will capture the following moments:
  • When the overall Order passed all validation checks and entered into a state of being submitted.
  • When each Bag within the Order was submitted to the external commerce platform.

Violet Connect

• BigCommerce
  • Violet Connect has been updated for BigCommerce merchants, allowing them to use store-level credentials to connect their stores to Violet instead of relying on the BigCommerce marketplace app via OAuth.

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🆕 Features

Filter Orders by Date in Dashboard UI

• Added a new date filter option to the channel dashboard orders page. You can now filter orders by date with the following options:
  • Orders created after a specific date
  • Orders created before a specific date
  • Orders created between two dates
  • Orders created on a specific date

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🔧 Fixes

• Fixed an issue with Violet Connect’s redirect handling after a successful Stripe standard account connection
  • Addressed an issue in which customers would onboard merchants in Violet Connect choosing to setup a Stripe Standard account. The Stripe Connect connection through OAuth would succeed, but when being redirected back to Violet Connect, the merchant would see an error page instead of the new payout account.

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🧼 Clean Up

• Clean up accuracy of search orders endpoint

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🆕 Features

Contextual Pricing

• Commonly referred to as “Presentment Currencies”, is now available for use with merchants on the BIGCOMMERCE platform who are subscribed to the BigCommerce Enterprise plan. Learn more here.

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⚙️ Integrations

SHOPIFY: ‘Sync Catalog’ by Collection using GraphQL

• Shopify merchants who are using collection filtered catalog syncs will be migrated to the Shopify GraphQL API. Previously these merchants were required to remain using Shopify’s now-deprecated REST API as the GraphQL API did not support catalog collection filters. Violet will perform this migration for all merchants still using the Shopify REST API. No action is required from the channels connected to these merchants and no change in behavior or functionality will be experienced.

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🔧 Fixes

• Fixed issue where certain marketplace orders placed against a Shopify store could fail to have transactions persisted in Shopify. This could cause down-the-line issues when a Shopify order was refunded by a channel. Violet now has additional checks after order submission to retry the transaction request if Shopify does not persist the transaction on order creation.

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🆕 Features

Stripe Country Validations

• Stripe only allows for Stripe Connect completion between two Stripe Standard accounts if they are located in the same country.

• Any merchant users trying to setup payments using a Stripe Standard account must validate their banking country before connecting their via OAuth.

  • This was originally implemented in Violet Connect and is now added to the Merchant Dashboard, as well.

Note: This does not affect merchant users setting up a Stripe Express account. The Stripe Express setup flow remains unchanged and is recommended for most users.

WooCommerce Shipping Provider: Pirate Ship

• Coverage of fulfillment tracking numbers for WOOCOMMERCE merchants using Pirate Ship has been implemented. Pirate Ship can now be selected as the merchants shipment extension in the WooCommerce Violet Settings view. See Configuring the Violet Plugin.

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🔧 Fixes

• Fixed an issue where the Get Available Shipping Methods request would fail for some Shopify merchants using a certain fulfillment provider. This fulfillment provider began injecting JWT’s into the shipping method ID property which far exceeded the maximum length of an indexable value.

• Fixed an issue where shoppers attempting to inject bad data through the first_name and last_name properties would cause a failure to apply the customer to a cart. These inputs will now be truncated to the first 2 space-delimited values, with any character beyond 32 characters being omitted. This limit is now noted in the API Reference.

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🧼 Cleanup

• Violet Connect now requires a Standard Stripe account to be in the same banking country as the Stripe Platform account. If the countries do not match, merchants should create a Stripe Express account to enable cross-border payouts.

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🆕 Features

• Added a new field to the Bag object called external_reference_id. This field will be populated when a successful order is placed on a platform that utilizes vanity numbers on the external orders. This is currently limited to the SHOPIFY platform which hides the true order ID and instead uses a vanity number in customer communication emails.

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🧼 Cleanup

• Added a line item availability check to the Estimate Cart endpoint for the COMMERCETOOLS platform.

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🔧 Fixes

• Fixed an issue where presentment currencies were only reflected in the presented_currency field on an Offer but not in the currency field, leading to potential confusion. The provided base_currency value will now always be reflected in the currency field.

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🆕 Features

• Contextual pricing, commonly referred to as “Presentment Currencies”, is now available for use with merchants on the SHOPIFY platform. Learn more here.

• Channels with Stripe Platform Accounts located outside the US can now connect their existing Stripe accounts for streamlined payment orchestration. Learn more here.

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🧼 Clean Up

• Additional validations have been implemented at the Violet API layer to ensure compliance with Stripe’s cross-border payment restrictions. When connecting a merchant payout account, if a Stripe Standard account is being connected, it must be in the same banking country as the Stripe Platform account. If the countries do not match, merchants should create Stripe Express accounts to enable cross-border payouts. Anytime this is not the case, Violet will now respond with the following error:

  {
    "error": "payout_account_connection_not_valid",
    "error_code": 4448,
    "error_message": "This payout account is not compatible with transactions because it is a Stripe Standard account registered in <MERCHANT_COUNTRY>, while the Platform Stripe account operates in <PLATFORM_COUNTRY>. Please set up a Stripe Express account to receive payouts."
  }
  

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🔧 Fixes

• Customer address postal codes are no longer required for the following countries: AO, AG, AW, BS, BZ, BJ, BM, BO, BQ, BW, BF, BI, CM, CF, TD, KM, CG, CD, CK, CI, CW, DJ, DM, GQ, ER, FJ, TF, GA, GM, GH, GD, GY, HM, HK, KI, KP, LY, MO, MW, ML, MR, NR, AN, NU, QA, RW, KN, ST, SC, SL, SX, SB, SO, SR, SY, TL, TG, TK, TO, TT, TV, UG, AE, VU, YE, ZW.

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🆕 Features

Dashboard Orders Page Enhancements:

• Introduced new orders page in the dashboard.

• New tabs for “Orders” and “Bags” with “Orders” as the default tab. This allows users to easily switch between viewing and interacting with orders and bags.

• The orders table now displays detailed information for each order, including:

  • Order ID: A unique identifier for each order.

  • Date Created: The date and time when the order was created.

  • Full Name of the Customer: The full name of the customer who placed the order.

  • Order Total: The total amount for the order.

  • Order Status: The current status of the order.

  • Total Number of Bags in the Order: The total count of bags included in the order.

  • Total Number of Items in the Order: The total count of individual items in the order.

• Both orders and bags are now presented in a paginated table format

• Enhanced search and filter capabilities for orders, enabling users to search and filter by:

  • Order ID: Search for orders using their unique identifier.

  • Bag ID: Search for orders by the ID of the bags included.

  • Customer Name: Filter orders by the customer’s name.

  • Customer Email: Filter orders by the customer’s email address.

  • SKU Name: Search for orders containing specific SKU names.

  • Exact Total: Filter orders by their exact total amount.

  • Merchant ID: Filter orders by the ID of the merchant.

  • Order Status: Filter orders by their current status.

• The “Orders” tab in the merchant dashboard has been renamed to “Bags” to better reflect its content.

Upcoming Improvements:

• Order detail view: A detailed view for individual orders will be introduced, providing more in-depth information about each order.

• Export functionality: Users will be able to export order data for reporting.

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🆕 Features

API Updates

Upcoming Changes

The following fields will be added to the Distributions model and will be included in distribution exports starting 01/27/2025:

As a result of including the fields mentioned above, the following fields will be deprecated. Starting on 02/10/2025, these fields will no longer be populated:

We will continue to include them in the data response until 02/17/2025, after which the fields will be removed.

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🔧 Fixes

• Resolved an issue where tax amounts during Direct Order Submission were incorrectly passed to merchant stores in the cart currency instead of the merchant store’s currency when the channel was designated as the tax remitter. This was not impacting final prices, however, the merchant could see line item sums that did not add up to the total price of paid by the shopper because of this issue.

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🆕 Features

API Updates

• Introduces the Refund Bag endpoint. Using this API you can initiate refunds for any bags originated by your app.

Integration Updates

• We’ve updated the partial refund process in Violet to handle refund_discrepancy amounts returned by Shopify. If a merchant doesn’t properly allocate refund amounts to the corresponding line items, any resulting difference will now be taken from their distributions. This ensures that Channels do not have more commission reversed for an incorrect partial refund than they should.

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🆕 Features

API Updates

• Bags with disputed payments will now reflect this in the new dispute_status field. When this field is null or UNDISPUTED there is no dispute on the payment. Disputes are bag level because a single charge can be disputed multiple times and each dispute typically reflects a single bag.

Integration Updates

• The Squarespace (SQUARESPACE) integration is now available for marketplace channels who calculate their own tax rates. Please reach out to your Violet account representative if you are interested in having this platform enabled for your app(s). Squarespace does not provide a cart/checkout API at this time and therefore cannot be used by non-marketplace channels who rely on merchant tax rates.

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🔧 Fixes

API Updates

• Fixed issue where ORDER_SHIPPED and ORDER_UPDATED event webhooks were not sent after an order had been partially fulfilled in the merchants system.

• Fixed issue where ORDER_UPDATED event webhooks were not sent after a fulfillment had been cancelled in the merchant system.

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🆕 Features

API Updates

• Adds improved date last modified filtering when interacting with orders.

  • Search Orders

    • The before_date param in the request body is now deprecated.

    • The after_date param in the request body is now deprecated.

    • The date_last_modified:min and date_last_modified:max request body params have been added. Each of these will accept an ISO 8601 datetime string.

    • The date_created:min and date_created:max request body params have been added. Each of these will accept an ISO 8601 datetime string.

  • Search Bags

    • The before_date param in the request body is now deprecated.

    • The after_date param in the request body is now deprecated.

    • The before_date_created param in the request body is now deprecated.

    • The after_date_created param in the request body is now deprecated.

    • The date_last_modified:min and date_last_modified:max request body params have been added. Each of these will accept an ISO 8601 datetime string.

    • The date_created:min and date_created:max request body params have been added. Each of these will accept an ISO 8601 datetime string.

  • Get All Orders

    • The date_last_modified:min and date_last_modified:max query params have been added. Each of these will accept an ISO 8601 datetime string.

Dashboard Updates

• The dashboard’s ImageCropper now automatically enforces square image cropping when users upload rectangular images.

• Added a Cancel Bag button to the Channel dashboard’s Bag details pane.

• The DevRev support widget has been relocated to the bottom of the main navigation bar in the Channel dashboard.

Integration Updates

• Support for WooCommerce merchants using non-native sales tools that inject the sale price into the price_html field has been added. These prices will now be extracted from the HTML and applied as the sale price on the Violet Sku.

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🆕 Features

API Updates

• Adds improved date last modified filtering when retrieving a merchants offer count and when retrieving merchant offers.

  • The since query param on the Get All Merchant Offers endpoint is now deprecated.

  • The date_last_modified:min and date_last_modified:max query params have been added to the Get All Merchant Offers endpoint. Each of these will accept an ISO 8601 datetime string.

  • The date_last_modified:max query param has been added to the Get Count of Merchant Offers endpoint. Similar to the existing date_last_modified:min query param on this endpoint it will accept an ISO 8601 datetime string.

Dashboard Updates

• Adds the offer type property to the offer detail pane in the dashboard.

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🆕 Features

API Updates

• The Cart endpoints in the Violet API Reference have been updated to include multiple request and response samples. These can be used to understand and account for potential non-happy-case scenarios.

• Violet will no longer create new Offers for external products that are initially in an archived state the first time they are synced. If an Offer was previously created in Violet before being externally archived the Offer will continue to be updated and will reflect a status of ARCHIVED before eventually moving to a FOR_DELETION state.

✨Introducing enhanced support for CUSTOM Transfers

You can now use the Custom Transfers APIs to manage pending distributions more flexibly during checkout. New capabilities include:

• Transferring pending distributions for a single order

• Transferring pending distributions for a single bag

• Transferring pending distributions for multiple orders

• Transferring pending distributions for multiple bags

Optimized Merchant Transfers for Bulk Distributions:

When multiple distributions are associated with the same merchant, Violet now consolidates them into a single transfer, ensuring a streamlined and efficient bulk payment process.

Learn more about CUSTOM Transfers, here.

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🔧 Fixes

Integration Updates

• When the external commerce platform provides a carrier status that indicates an item has been successfully delivered, the Bag fulfillment_status will now have a value of DELIVERED. This will occur even when the external commerce platform does not have a native order fulfillment status that reflects delivery.

API Updates

• Resolved an issue where partial refunds for orders created via the Create Order API were miscalculating payment provider fees. Refund distributions now accurately reflect the correct amounts.

• Fixed a bug where the Create Order API did not correctly process line items with SKU quantities greater than one.

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🆕 Features

API Updates

✨Introducing Flexible Payment and Transfer Strategies

Violet currently offers two payment processing models:

1. Orchestrated Payments — In this model, Violet orchestrates charges to the shopper and transfers payments to merchants.

2. Bypassed Payments — Here, Violet takes no action on payments or transfers. Instead, the Channel charges the shopper, and any transfers to merchants are managed by the channel.

We’re introducing greater flexibility in how you interact with Prism Pay, Violet’s orchestrated payments integration. You now have the ability to configure capture and transfer settings at both the app and merchant levels, giving you more control over the payment flow. You will see capture_method, transfer_method on the PaymentTransaction model that is returned as a part of the Cart. Each of these will have their own dedicated statuses, which you can learn more about in PaymentTransactions.

• Capture Method — This defines how the shopper’s payment method is charged. Available options are AUTOMATIC, EXTERNAL and CUSTOM.

  • Automatic — Violet generates a pending charge on the shopper’s payment method and automatically captures it once the order is successfully submitted.

  • External — The channel manages all aspects of fund capture from the shopper. Violet does not take any action with Stripe to charge the shopper in this scenario and assumes payment has been captured directly by you.

  • Custom — Violet creates a pending charge on the shopper’s payment method but will only capture funds when triggered separately by the channel. This setup is ideal if you want the shopper to be charged once specific conditions have been met. For example, capture funds only after the merchant fulfills the order. (Support forCUSTOM capture will be released in a future iteration of this feature. Timing TBD.)

• Transfer Method — This determines how Merchants receive funds for each order placed through Violet. Available options are AUTOMATIC, EXTERNAL and CUSTOM.

  • Automatic — Violet generates and processes the transfer of funds to Merchants automatically as part of each order submission, ensuring merchants are paid in an automated fashion.

  • External — The Channel fully manages Merchant transfers and payouts for orders placed through Violet. Violet does not generate any transfer, distribution or payout records for bags and orders associated with these Merchants.

  • Custom — Violet creates Distribution records for Merchants but only transfers funds when prompted by the channel. While merchants can view their pending Distributions in the Merchant Dashboard, they will not receive funds until the channel initiates the transfer of funds. (APIs for CUSTOM transfer initiation will be launched on Nov 18.)

App-level and merchant-level payment bypassing will now be known as EXTERNAL capture and EXTERNAL transfer. Reach out to our support team to learn more about how to configure these payment options.

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🆕 Features

Integration Updates

• Safety stock rules can now be applied to a merchant’s Violet configuration to enable custom out of stock levels. Upon request, safety stock rules can be applied based on collection, category, tag, or vendor. As an example, if a merchants custom out of stock level is 2, then relevant Sku’s will be marked as out of stock when their available quantity reaches 2 or less.

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🔧 Fixes

Dashboard Updates

• Fixes an issue with the dashboard not being able to migrate a Stripe standard account to a Stripe express account.

• Fixes an issue with refund distributions not being generated for transactions that occurred through a Stripe platform account.

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🆕 Features

Violet Connect Updates

• Support for adding an optional Shopify Storefront API Access Token as part of the the Shopify API credential onboarding step.

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🆕 Features

Dashboard Updates

• When a new Channel account is created on the Violet Dashboard, a pre-configured Payout Account for Demo mode is now automatically enabled, allowing for immediate order processing.

API Updates

• The Create Order API now supports orders in multiple currencies, enabling shoppers to be charged in the specified currency on the Cart when the Order is placed.

• ⚠️ Notice of Future Breaking Change

  • On November 11th, 2024, the following changes will be made to the Cart object:

    • bag.transactions will be removed.

    • intent_based_checkout will be removed.

    • payment_transaction.status will be replaced by payment_transaction.capture_status.

Integration Updates

• Shopify merchants can now limit the sourcing of their Sku inventory levels to an explicit list of one or more locations.

• Support of the Shopify Storefront API has been fully implemented. This API is rate-limit-free and will be used for all checkout steps prior to order submission for any merchants who provide the necessary scopes.

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🆕 Features

Integration Updates

• Optimized RESTful endpoint has been added to the Magento 2 extension that enables for order creation using a single API call.

  • We recommend that Magento 2 (Adobe Commerce) merchants upgrade to version 1.3.0 when convenient to do so.

• We now request two additional scopes from Shopify merchants during Shopify merchant onboarding:

  • write_merchant_managed_fulfillment_orders - allows for a fulfillment hold to be applied to an order when fraud is suspected. This ensures that a merchant does not fulfill an order before an investigation has been completed.

  • unauthenticated_write_checkouts - allows for Shopify carts to be created using the GraphQL Storefront API. This API allows for all cart creation steps before order submission to be performed without consuming rate limits.

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🆕 Features

API Updates

• Stripe Payment Intents are now supported when performing Direct Order Submission.

• Cart creation now surfaces improved error messaging when external failures occur. See Handling Cart Creation Errors.

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🆕 Features

API Updates

• The ID of the parent Offer is now included in the Sku data for all new carts in the offer_id property.

• Added the external_id property to the Offer Shipping Data.

• Added a default limit of 5 concurrent channel initiated catalog re-syncs. Please reach out to your Violet account manager of you require a higher limit.

Integration Updates

• Added a parser that extracts Magento 2 product descriptions from Magezon Page Builder templating tags.

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🔧 Fixes

• Fixed issue where the taxes_included property on a Bag could default back to a value of false if the order was later processed by an order reconciliation event. This had no impact or totals or the amount the shopper was charged.

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🆕 Features

API Updates

• Improved surfacing of errors cause by Sku unavailability during order submission. Additionally, when a platform rejects an order due to Sku unavailability Violet will imediately mark that Sku as no longer available in the Violet system. See Handling Cart Submission Errors for more details.

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🔧 Fixes

• Fixed issue where the failure of a single bag during order submission could result in all bags being cancelled/voided. The root cause of this was a failure within Stripe when performing the developer account payout transfer after the capture amount had been reduced.

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🧼 Clean Up

• Began effort to significantly improve property descriptions and example responses in the Violet API Reference. The initial improvements will focus on Catalog and Cart/Order endpoints, and will expand from there.

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🆕 Features

API Updates

• Direct Order Submission no longer requires approval and is open to all channels.

Integration Updates

• Adds support for extracting free shipping constraints for WooCommerce merchants using the Flexible Shipping plugin.

• Magento 2 extension version 1.2.0 has been released to the Magento Marketplace. This version adds several new custom endpoints to the Magento REST API that improves the speed and performance when performing Quick Checkout and Cart Estimations.

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🧼 Clean Up

• Improved exceptions thrown when Checkout is performed on a Merchant that does not have a payout account.

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🆕 Features

Dashboard Updates

• The Bag ID column in the bags table is changed to use Order ID instead.

• The Order ID is included in the bag detail pane.

API Updates

• Shipping data on the Offer object can now be enabled on a per-merchant basis. It is currently limited to the SHOPIFY integration. You can learn more about how to enable and use Offer shipping data here.

​

🔧 Fixes

• Fixed issue where the Merchant synced offers count was showing a different offers synced count on the channel dashboard when compared to the merchant dashboard.

​

🆕 Features

Dashboard Updates

• Adds Offer status filtering on the Merchant and Channel dashboards.

• Adds Brand search on the Merchant and Channel offers pages.

API Updates

• Shipping data on the Offer object is now being beta-tested with several merchants. This feature will achieve stable release in an upcoming deployment.

Integration Updates

• Added an explicit inventory availability check during Shopify order submission. This is in response to recent observations of Shopify allowing for out of stock items to be purchased.

​

🆕 Features

Dashboard Updates

• Search by orderId functionality added to the merchant dashboard Bags page.

​

🆕 Features

API Updates

• When a cart is submitted the order status will now immediately change to PROCESSING and all additional calls to submit the cart will result in an exception until the initial request has completed. This is an expansion of our existing efforts to prevent double-submissions and the subsequent race condition errors that they can cause.

The following error message will be returned when subsequent order submission requests occur before the initial request has completed:

{
  "message": "Order submission is in progress. Please wait for the submission to complete before trying again.",
  "error": "order_submission_in_progress",
  "code": 4238
}

​

🆕 Features

Dashboard Updates

• Updates the offers page on the merchant dashboard for improved publishing controls.

• Updates the live and test mode toggle design on the channel dashboard.

API Updates

• Alternate text will now be present on media when the merchant has populated this value within their commerce platform.

• Added a fallback solution for the rare Shopify “Unable to reserve inventory” error during draft order submission. When Shopify returns this error Violet will now perform an additional query to Shopify to determine if this is a valid or invalid error. If the error is invalid Violet will bypass the error and re-submit the order.

​

🔧 Fixes

• Fixed issue where the default switch value displayed on the notification settings in the Channel dashboard was incorrectly showing the setting as switched off when it should be on.

• Fixed issue where a Shopify refund may not immediately be processed when the webhook was received and was instead processed during the next reconciliation event.

​

🆕 Features

• Channel users will receive emails when a connected merchant store is disabled or re-enabled.

• Channel users will receive notifications on the notifications page when a connected merchant store is disabled or re-enabled.

• Channel users can control their email notification settings related to merchant status changes from the notification settings page.

​

🔧 Fixes

• Fixed Stripe dashboard link issue in Violet Connect when clicking “Go to Stripe” after successful payout account setup.

​

🆕 Features

Dashboard Updates

• Channel users are now able to change the commission rate and commission locked values for each merchant in the merchants tab.

API Updates

• The syncing of “sale prices” can now be disabled on a per-merchant basis. When disabled, Violet will only sync the “retail price” which will be reflected on the Offer and will be used when creating carts and submitting orders.

​

🔧 Fixes

• Fixed issue where missing properties in the Shopify product webhook data could lead to a failed webhook. As Shopify continues to remove properties from the webhook body we will continue to expand our usage of the Shopify GraphQL API to obtain extended data as real-time product events are processed.

• Added fallback handling for merchants who have removed the store name in their external commerce platform. While very rare and not possible in most platforms, this could lead to a failed onboarding.

​

🆕 Features

API Updates

• Support for ongoing order reconciliation has been added to the BigCommerce integration. This process will regularly check the status of external BigCommerce orders to ensure that no order fulfillment, refund, or cancellation webhooks were unsent or missed.

​

🆕 Features

API Updates

• Order cancellations is now in beta and available for use by all channels. See Cancel Order.

• Commission rate change logs are now available on the API and available for use by all channels.

​

🆕 Features

API Updates

• Channels are now able to configure default commission rates and lock commission rates by default through the app configuration. New merchants connected to an app through Violet Connect will automatically have the app’s default commission rate and locked values applied on connection.

• Channels can pre-configure custom commission rates and commission locked values with a channel_merchant_id which will be applied when a merchant is sent through Violet Connect with a matching channel_merchant_id query parameter. These custom values take priority over the app configuration’s default commission rate values.

​

🔧 Fixes

• Fixed issue where Violet was processing payout information for Stripe Standard accounts without accounting for payments not related to Violet. Payouts dashboards will no longer show data not related to Violet.

​

🆕 Features

API Updates

• An Address Block List has been implemented that will prevent historically fraudulent addresses from being applied to a new Violet cart. These are addresses that have been used as the shipping address with proven stolen card numbers in past Violet orders. This block list can be enabled or disabled on a per-app basis.

​

🔧 Fixes

• Fixed issue where automatic discounts from a BIGCOMMERCE merchants store were not being reflected on the Violet cart.

• Fixed issue where Variants and Variant Values for WOOCOMMERCE sourced Offers did not always have a populated display_order property.

​

🆕 Features

API Updates

• (Coming Soon) Order Cancellation via Violet APIs is now in alpha testing. Reach out to learn more about this feature.

Integration Updates

• Store pickup type shipping options will now be filtered out of the available shipping methods.

🔧 Fixes

• Fixed issue where incorrect Distributions would get updated on Stripe payout events

​

🆕 Features

API Updates

• ✨Introducing Payment Transactions

  • Carts that use Violet for payment orchestration will now expose Payment Transaction information, such as underlying payment provider and current payment state. Learn more about payment transactions here.

• ✨Introducing Direct Order Submission

  • Direct order submission enables channels who calculate their own tax and shipping rates to submit fully composed orders in a single request. Learn more about direct order submission here.

Integration Updates

• Added a workaround for the new Shopify “Market has Changed” bug where Shopify would prevent international shipping addresses from being applied to any orders sourced by US merchants enrolled in the new Managed Markets program. These orders will now succeed unless the items being purchased are restricted in the shoppers country.

Dashboard Updates

• Merchants can now view, export, and see a breakdown of their payouts in the Violet Dashboard.

​

🔧 Fixes

• Fixed issue where new message threads on the Channel and Merchant dashboard would be stuck in an unread state.

• Fixed issue where automatic discounts in an external BigCommerce cart were not factored into the Violet cart totals when a promo code was also being applied.

• Fixed issue where modifying the quantity of an existing item in a Violet cart could fail with an exception stating that the merchants credentials were not found.

• Fixed issue where the inventory may have appeared as out of stock when a BigCommerce merchant used the parent product for tracking inventory instead of the individual variants.

​

🆕 Features

• Shopify free shipping discounts can now be applied to a cart before a shipping method is selected.

• Order reconciliation is now available for WooCommerce merchants. With order reconciliation, Violet will regularly check the status of the external order to ensure that no order lifecycle webhooks were unsent or not received. This feature is also currently available for Shopify and Wix merchants.

​

🔧 Fixes

• Fixed issue where Offer-level currencies for non-USD Wix merchants would default to USD while the Sku-level currencies correctly reflected the store currency. Now both the Offer and Sku will reflect the store currency.

• Fixed issue where WooCommerce discount amounts were not spread evenly across all line items in a WooCommerce order.

• Fixed issue where WooCommerce Relay Shipping Zone lookup could fail if the merchant used a 3rd party plugin to inject custom prices that were rule-based strings instead of numeric prices. Violet will now parse the string to find the price and will fallback gracefully if the string is too complex or contains no numeric values.

​

🆕 Features

• Clicking into a specific payout in the payout dashboard will open up a new view that houses important information around payout summary and a list of relevant distributions. You can also export a single report.

• Adds support for price overrides in Magento 2. Merchants must have installed the latest version of the extension, 1.2.0 or higher, to unlock this feature.

• Adds notification emails when a user has not read new messages in the Channel and Merchant dashboard.

  • Users can update messaging notification preferences from the Channel and Merchant dashboard settings.

• Expands the detection of the Shopify “Totals Have Changed” Draft Orders API bug. Now anytime Draft Order submission fails with an error message that contains the partial string totals have changed or try again we delete the Draft Order and instead write the Order using the Shopify Orders API. This guarantees delivery of the Order.

​

🔧 Fixes

• Fixed date formatting issues for payout_date_created and payout_date_settled in exported Payouts and Distributions reports.

• Fixed issue where non-US based Stripe Connect accounts migrating between Standard and Express accounts did not correctly assign service agreement type.

​

🆕 Features

• Added support for “New Customers Only” type Shopify discount codes. See Customer Restricted Discounts.

• Added explicit opt-out for Shopify SMS marketing.

• SFCC collection syncs will now default to the OCAPI Shop API. Upon request this can be switched to the OCAPI Data API on a per-merchant basis.

• Create Thread modal will let the user know if they are an active participant in a thread.

• Selected thread on the dashboard will persist as the user navigates around the dashboard.

• Added Offer status to the Offer sidebar in the Offers page.

​

🔧 Fixes

• Fixed issue where SFCC collection syncs could fail due to missing data in some RefArch products.

​

🆕 Features

Integration Updates

• Re-implements the usage of the Bag SUBMITTED status for non-cart platforms (WooCommerce, Ecwid) to prevent duplicated order submission when the Violet order submission endpoint is called multiple times in quick succession. See Duplicate Submissions.

Plugin Updates

• Magento/Adobe Commerce extension version 1.1.3 released to add remote webhook controls. This allows for Violet to remotely enable or disable the webhooks for a Magento merchant.

​

🆕 Features

Dashboard Updates

• Channels now have the option to include distributions in their payout reports.

  • When choosing what to include as part of the payout report, channels can opt to include ALL distributions columns, a CUSTOM set of distributions columns, or NONE.

  • If any distributions columns are chosen, the final report will be a downloadable ZIP containing two CSV files. One for payouts and one for distributions.

  • If NONE is selected, the final report will be a downloadable CSV that is just the payout report.

​

🔧 Fixes

• Fixed issue where Distributions exports were missing the following columns

  • Payment provider fee reversals

  • Bag totals information (shipping total, tax total, discount total, etc.)

  • External Order information

​

🆕 Features

Dashboard Updates

• ✨Introducing Messaging

  • Channels and Merchants connected through Violet Connect are now able to message each other on the Dashboard

    • Support for Emojis and Rich text

    • Users typing indicator

    • Mark a thread as unread and come back to it later

    • [Channels] Navigate to merchant connection health, bags, and offers from the messaging details pane

    • [Merchants] Navigate to bags and distributions from the messaging details pane

    ⚠️ Restrictions

    • Channel org collaborators are unable to start conversations with merchants but can be added to conversations by Channel admins

Integration Updates

• Can now filter Ecwid merchant catalogs by category ID upon merchant request.

​

🔧 Fixes

• Fixed issue where a WooCommerce Sku that was deleted after a cart was created could still be purchased at checkout.

• Fixed issue where Credential errors when onboarding a Wix merchant were showing as generic “Something went wrong” errors.

• Fixed issue with broken payout docs link on the export payouts modal

​

🧼 Clean Up

• Improved search behavior across pages

​

🆕 Features

Dashboard Updates

• Added export functionality to payouts dashboard.

  • Get a complete report of your payouts in CSV format in a given date range.

  • Functions the same way as distributions but with fixed columns for payouts (i.e. no column customization).

API Updates

• Added the parent_id property to the Collection model. This property will be populated when a child collection is synced from a SFCC merchant. For collections on any other platform, or for top level parent collections on SFCC, this property will be null.

Integration Updates

• Added support for preferring Short Description over Long Description for WooCommerce merchants who have added their data to that field. Please contact support if you would like this enabled for one of your merchants.

​

🔧 Fixes

• Fixed issue where removeSkuFromCart could fail in some cases.

• Fixed issue where SKU type could not be updated when it changed on a merchant’s platform.

• Fixed issue where Shopify and WooCommerce webhooks could sometimes get deactivated, especially by other parties in the merchant’s ecommerce platform, for example a different app or plugin. Webhooks are now re-subscribed on a schedule if they are detected to be inactive.

• Fixed issue where Shopify errors when trying to apply a shipping method were not being properly parsed and returned on the cart object.

​

🆕 Features

Dashboard Updates

• ✨Introducing Payouts View

  • Search and View payouts, funds transfers from the PSP to your bank account.

  • Available in its own tab in the left nav of the dashboard. Distributions are still accessible via a subtab within the payouts page.

Integration Updates

• Added support for using discount codes with ECWID. Discounts will automatically work for Ecwid merchants who onboarded after 04/30. Ecwid merchants who onboarded before 04/30 will need to perform the Ecwid OAuth process again to obtain the required scopes.

• Added support for Salesforce Commerce Cloud collection syncing.

​

🔧 Fixes

• Fixed issue where distributions exports had an incorrect date format.

• Fixed versioning issue that prevented some PrestaShop merchants from onboarding.

• Fixed issue where collection-constrained Shopify discounts with a type of across were not being evenly spread across entitled products.

​

🆕 Features

Integration Updates

• ✨Introducing Order Consolidation

  • This feature will routinely examine bags in an ACCEPTED state and recheck their status in the external store to ensure that no order change events were missed.

  • This feature is initially supported for the Wix platform, due to their lack of webhook support.

  • Violet expects to add support for other platforms in the future.

​

🔧 Fixes

• Fixed issue where collection-limited Shopify discounts could be applied in full to all entitled items instead of across all entitled items.

• Fixed issue where non-USD Wix merchants were not correctly setting the currency on the Violet Sku.

• Fixed issue where the Get Offer by ID endpoint didn’t include a value for the default_image_url. This resolves the issue in the Offers View on the Dashboard where clicking on an offer would make the image thumbnail disappear.

​

🆕 Features

API Updates

• ✨Introducing Webhook Events for Collections

  • See docs for more details.

Integration Updates

• Integrated with the developer preview of the new Wix Order Payments API endpoint. This remediates the long running Wix bug that has prevented merchants from performing granular refunds on orders placed through the Wix API. Wix merchants will no longer need to fully cancel an order to initiate a refund.

• We are now able to discover WooCommerce refunds that are nested in metadata even when the order itself is not marked as being refunded by the merchant.

Distributions Updates

• When you export distributions now from both the Channel and Merchant dashboards, all amounts shown are in the main currency unit, not fractional currency unit. For example, if your currency is USD, all amounts shown are now in dollars instead of cents.

​

🔧 Fixes

• Fixed issue where a WooCommerce products with a single downloadable Sku was incorrectly being marked as PHYSICAL instead of DIGITAL.

• Fixed issue where new merchants had a status of Application_In_Progress instead of Active.

​

🆕 Features

Dashboard Updates

• Distributions exports now include payout settlement dates! When exporting Distributions, you can choose to include this column to easily go between the date a Payout hits your bank account and the associated Distributions in Violet.

Integration Updates

• Integrated with the Shopify GraphQL API for product syncs. This will allow Violet to add to support for new properties that Shopify is adding to their GraphQL models but not REST models. Violet will now begin switching Shopify merchants over to using the GraphQL sync in batches as we monitor how it scales.

• Added the ability for channels to request custom scopes during merchant onboarding. These can be in addition to the default scopes, a reduced version of the default scopes, or a completely custom set of scopes, depending on each channels requirements.

​

🔧 Fixes

• Fixed issue where users with the finance readonly permission could begin a payout account migration.

• Fixed issue where App Name on Distributions on the Merchant dashboard were missing.

​

🆕 Features

Dashboard Updates

• Distributions in the Channel Dashboard can now be filtered by Date and Merchant.

• Distributions in the Merchant Dashboard can now be filtered by Date and Channel.

​

🧼 Clean Up

• Improvements to payout migrations in dashboard.

  • Added external ids to all payout cards.

  • Updated styles on payout cards and loaders.

  • Dashboard links removed for past express accounts that never completed onboarding.

  • Added a learn more section for our payouts docs in the payouts page.

• Better handling of finance readonly permissions for payout migrations in dashboard.

​

🆕 Features

Dashboard Updates

• Merchants will now receive notifications when a channel changes their commission rate.

Integration Updates

• Added support for Wix discount codes.

​

🔧 Fixes

• Fixed issue where Wix sample products were synced into Violet if the merchant did not remove them before connecting to Violet.

  • See FAQ for more info.

• Fixed issue where some Squarespace variants were not syncing correctly.

• Fixed issue where description HTML was being filtered out for Ecwid offers.

​

🧼 Clean Up

• Added UI element to inform merchants that their commission rate has been locked by the channel is able to be edited.

​

🆕 Features

Dashboard Updates

• Users on the Merchant Dashboard can now exclude Channel distributions from exports.

• Users on the Channel Dashboard can now exclude Merchant distributions from exports.

API Updates

• Added the automatic detection and disablement of Bundled Shopify Products. This is in response to the growing adoption of the Shopify Bundles app and Shopify’s decision to block the sale of bundled products through their Order API’s at this time. For any bundled product synced into Violet, the Offer and any nested Sku’s will have a status value of UNAVAILABLE.

• ⚠️ Notice of Future Breaking Change - On April 15th 2024 we will release an update that adds the BUNDLED enum to the type property on the Offer model. If your application uses enums for this property we recommend adding coverage of this enum before April 15th. Once added, the possible values will be PHYSICAL, DIGITAL, VIRTUAL, BUNDLED. Once implemented, any Offers sourced from a Bundled Shopify Product will have a type value of BUNDLED.

​

🆕 Features

Dashboard Updates

• Added a toggle to the Dashboard distributions page to allow users to exclude Merchant or Channel distributions from the distributions table.

API Updates

• ✨Introducing Merchant Configuration management by Channels via API

  • Enable/disable the syncing of Offer Collections.

  • Enable/disable the syncing of Offer Metadata.

  • Managed on a per-merchant basis.

  • See API Reference.

​

🔧 Fixes

• Fixed issue where clicking out of the date picker in the distributions export modal did not close the date picker.

• Fixed issue where non-json webhook responses were not being displayed on the webhooks page.

• Fixed issue where a single product failing to sync would cause the entire catalog sync to fail.

  • Individual product sync failures will now only impact that particular product.

• Fixed issue where webhook remote_endpoint + status combinations could be duplicated for a channel.

• Fixed issue where cart creation and checkout endpoints periodically failed due to a database query failure.

  • Failed queries will be retried for up to 15 seconds.

  • We will be monitoring this for further tuning. Please contact support if you see further Internal Database Error messages.

• Improved merchant health caching when a new merchant connects. Merchants who successfully completed all steps in the process show now show COMPLETE after they set their commission rate.

  • While this should cover most cases, there are still some moments when a Channel will need to click on the merchant and use the refresh button on the appropriate tab.

  • See docs for more details.

​

🧼 Clean Up

• Added a tooltip to view long external order IDs in the Merchant Dashboard distributions.

• Added tooltips in the Dashboard distributions export modal to link to the Distributions docs.

​

🔜 Coming Soon

• In an upcoming release, Violet will begin auto-disabling webhooks that regularly fail.

  • Please take the time to use the Channel Dashboard to help diagnose any issues you have with failing webhooks.

  • See Documentation.

​

🆕 Features

Dashboard Updates

• ✨Introducing Stripe Account Migration for existing Merchants and Channels

  • Existing Merchants and Channels can migrate away from their existing Stripe Express Account to their own Stripe Standard Account which they already use to do business elsewhere.

  • See Documentation.

API Updates

• ✨Introducing Shipping Zones via Relay API

  • Retrieve a Merchant’s Shipping Zones.

  • Retrieve a Merchant’s Shipping Regions.

  • Retrieve a Merchant’s Shipping Methods.

  • See Documentation.

  • See API Reference.

• ✨Introducing Price Overrides in Checkout

  • This much requested feature allows you to override line item and shipping method prices during checkout.

  • See Documentation.

​

🔧 Fixes

• Fixed issue where Refund Distributions were not being tied to the correct Payout. These should now be linked to the Payout which Stripe debits the refund from.

​

🆕 Features

Dashboard Updates

• ✨Introducing Real Time Merchant Notifications

  • New Notifications page in Merchant Dashboard to view real time notifications.

  • Get notified when a Export is complete (see below).

  • More notifications to come in the future.

• ✨Introducing Merchant Distributions with Exports

  • New Distributions page in Merchant Dashboard to view detailed Merchant Payout information.

  • Export distributions data for a selected time frame.

• ✨Introducing Stripe Account Linking for New Channels

  • New Channels can connect an existing Stripe Account to Violet to be used for payouts through the Channel Dashboard.

  • See Documentation.

API Updates

• ✨Introducing Commission Rate management by Channels via API

  • Set commission rate for your merchant.

  • Lock commission rate preventing changes by the merchant.

  • See Documentation.

  • See API Reference.

​

🔧 Fixes

• Fixed issue where the “Store Disconnected” notification did not render the merchant name and merchant logo.

• Fixed issue where Sync Status was incorrectly showing as failed for some merchants.

​

🆕 Features

Dashboard Updates

• Merchant distributions are now included in the distributions export.

​

🔧 Fixes

• Fixed issue where some merchant’s product syncs would get locked and never update even when they were scheduled to update periodically.

• Fixed issue where distributions exports were not including the end date data in the report. Ex. Feb 16-19 will now correctly include data for the 19th.

​

🧼 Clean Up

• Added missing icons for Merchants Tab.

• Updated language in the Scopes Tab of the Merchant Detail View in the Merchant Tab to clarify what is wrong and what needs fixing when a scope is missing.

• Updated Stripe brand assets across the dashboard.

​

🆕 Features

Dashboard Updates

• ✨Introducing Real Time Notifications

  • New Notifications page in Channel Dashboard to view real time notifications.

  • Get notified when a Merchant connects or disconnects from your channel.

  • Get notified when a Merchant updates their commission rate.

  • Get notified when a Export is complete (see below).

• ✨Introducing Channel Distributions with Exports

  • New Distributions page in Channel Dashboard to view detailed Channel Payout information.

  • Export distributions data for a selected time frame.

  • See Documentation

• ✨Introducing Stripe Account Linking for New Merchants

  • Merchants can connect an existing Stripe Account to Violet to be used for payouts through both Violet Connect and the Merchant Dashboard.

  • See Documentation.

API Updates

• ✨Introducing Collections support

  • Support for syncing merchant product collections.

  • See Documentation.

  • See API Reference.

Integrations Updates

• Added support for Wix images that surpass the max size, they will be automatically scaled down to the maximum allowed.

​

🔧 Fixes

• Fixed issue where wallet based carts created without any SKUs would not have a payment_intent_secret value once a SKU was added and the cart was priced.

  • For all wallet based carts, as soon as a cart with a total that is greater than 0 is priced, the payment_intent_secret value will be returned on the response. A cart is priced either by passing ?price_cart=true, calling the Price Cart endpoint or via endpoints that auto price carts like Set Shipping Methods.

  • For a wallet based carts that never have a total greater than 0, i.e. promotions or gifts, a payment_intent_secret will never be generated.

​

🧼 Clean Up

• Updated Navbar UI in Channel and Merchant Dashboard.

​

🆕 Features

Order Updates

• Include Carts in Order Search Responses.

  • Carts are not included by default, add exclude_in_progress=false to include them.

  • Filter for only Carts by adding {"bag_status": "IN_PROGRESS"} to the query.

  • See API Reference.

• The Set Shipping Methods endpoint will now always return a fully priced cart in the response, regardless of the merchant’s platform.

Integrations Updates

• Migrated from Shopify API version 2023-04 to the latest stable version 2024-01. This will address warning emails sent out by Shopify indicating that Violet is using deprecated APIs.

​

🔧 Fixes

• Fixed issue where Merchant Dashboard did not update commission rate when changed from 0%.

​

🧼 Clean Up

• Cache redundant network requests in Channel Dashboard.

​

🆕 Features

Integrations Updates

• Introduced Merchant Configuration to better allow for the enablement of unique merchant requirements.

  • The syncing of product metafields can now be enabled for Shopify merchant’s who require it.

  • The use of custom shipping rates can now be disabled for Shopify merchants who are no longer impacted by Shopify’s $0 shipping bug and/or local pickup bug.

  • The products that Violet syncs can now optionally be limited to only those in a collection defined by a Shopify merchant.

​

🔧 Fixes

• Fixed issue where Shopify promo codes that were applied before shipping methods were selected did not influence shipping methods that had price constraints. ex. A coupon that brings a total below $50 will now disqualify the order from the free shipping option for >$50 orders.

• Fixed issue where shipping methods were not being converted correctly back to a merchant’s currency in multi-currency bags.

• Fixed issue where non-USD currencies were not being converted correctly when displayed on the offer side panel in the channel dashboard and the matching view of the merchant dashboard.

• Fixed issue where the remorsePeriodEnds property on the bag did not reflect 30 days from the date the checkout was actually submitted.

​

🆕 Features

• Added webhook event cancel endpoint. See API Reference.

​

🔧 Fixes

• Fixed issue where the pagable property was null in certain endpoints.

• Fixed issue where wallet based orders were not being charged for apps with payment bypassing enabled.

​

🆕 Features

• Beta release of the new Estimate Cart endpoint. See API Reference.

​

🔧 Fixes

• Fixed issue where bags were not being deleted off of a cart when the last sku was deleted for certain ecom platforms.

• Fixed issue where creating a cart with a foreign currency and an unavailable sku would result in an error.

​

🔧 Fixes

• Fixed issue where page_number property was 0 based instead of 1 based for paged endpoints.

• Fixed issue where Channel Dashboard would crash when adding a new app in the /overview or /merchants page.

​

🧼 Clean Up

• Added missing demo tags to channel orders table.

• Updated examples for checkout APIs for easier use.

​

🆕 Features

Dashboard Updates

• Added sorting to orders pages in the dashboard.

• Added display merchant email button in channel connection page.

  • Email will be obfuscated a***r@gmail.com for PII.

• Added support for custom ports in Violet Connect store url form.

API Updates

• Added documentation for endpoint allowing Channels to disconnect a Merchant from their App.

• Added support for Shopify discount codes with country entitlements.

• Added support for Webhook Event search by entity ids.

• Added endpoints for resending Webhook Events.

​

🔧 Fixes

• Fixed issue where Wix image display orders were not being correctly calculated.

• Fixed issue where addresses were not being applied to all bags in multi-merchant checkouts under certain conditions.

• Fixed issue where double submitting an order would end up canceling it in certain conditions.

• Fixed issue where Wix refunds were not being processed due to bug introduced by Wix. This fix will be temporary until the bug is fixed in Wix’s code.

• Fixed issue where Shopify bundles were breaking checkout. Currently Shopify Bundles are not supported by the Shopify checkout API and so those products are disabled in Violet.

• Fixed issue where some non-USD transactions were not correctly persisting exchange rates, impacting payouts and analytics. Analytics will begin correctly tabulating from today onward.

• Fixed issue where Bag OrderSkus statuses were not correctly updated on partial refunds.

• Fixed issue where order totals were not visible from an overlap with the DevRev widget.

​

🧼 Clean Up

• Updated sorting styling across pages with sortable data.

• Channel login page now includes a link to the signup page.

• Channel Dashboard users without a valid authentication token are now redirected to the sign-up page.

• Relocated the link to the Channel login page for enhanced visibility in the signup page.

​

🆕 Features

Channel Dashboard Updates

• ✨Introducing Analytics Overview Page

  • Users can check out GOV, commissions, and merchant data across various timelines.

​

🔧 Fixes

• Fixed issue where PARTIALLY_REFUNDED bags were not updated to REFUNDED when subsequent refunds matched total amount.

• Fixed issue where some “Default Title” Shopify variants were not being properly ignored.

• Fixed issue where long order error messages were not being persisted.

• Fixed issue where BigCommerce webhooks were being incorrectly created.

• Fixed issue where Shopify email validation errors weren’t translating to order errors in some situations.

​

🧼 Clean Up

• Users can now open and close the bag detail view without losing their scroll position on the orders table.

​

🆕 Features

Merchant Dashboard Updates

• Added ability to filter by Channel and Date in the Orders View.

• Added ability to search by External Id in Orders View.

• Added ability to review selected products using Review mode in Products View.

  • Select the products you wish to review.

  • Click on “x Selected” and click “Review”.

✨Introducing Violet Support Widget

• Contact support straight from your dashboard.

• View status of your tickets.

​

🔧 Fixes

• Fixed issue where some Wix Orders were not able to be completed due to a serialization issue.

• Fixed issue where BigCommerce merchants were failing to register webhooks during onboarding.

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🧼 Clean Up

• Removed search by Violet Id from Merchant Dashboard.

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🆕 Features

Connection Health Updates

• Added support for Merchant_Complete webhook. This webhook will fire when a previously unhealthy merchant becomes healthy.

  • Merchant health is evaluated at minimum once every 24 hours.

• Both Merchant_Complete and the existing Merchant_Needs_Attention will now correctly only fire once when a merchant’s overall health state changes.

• Both webhooks will now correctly take into account their overall health state as it relates specifically to each app they are connected to and will only fire for the appropriate apps.

• Added support to Simulate Webhook for both Merchant_Complete and Merchant_Needs_Attention

Integrations Updates

• Adds post order failure reconciliation to the Shopify integration. When Shopify returns a failure response during order submission we will now query recent orders and attempt to discover if the order was successfully submitted before Shopify returned a failure response.

Dashboard Updates

• Removed the automated lock placed on merchants who onboard, delete their account quickly, then attempt to onboard again.

• ✨Introducing Webhook Management on Channel dashboard

  • View all your latest webhook events right on the Channel dashboard.

  • Use filters or search by event ID to narrow down your search for the right webhook event.

  • View all webhook endpoints subscribed by the Channel app along with their event count and error rates.

• Added the ability to filter orders by Merchant as well as Date in Channel Dashboard.

• Added the ability to filter products by Publishing Status as well as Availability in Merchant Dashboard.

• Added the ability to search, filter, and sort to the Merchants page in Channel Dashboard.

• Enabled beta offers search for offers page at /offers for Channel Dashboard and /products for Merchant Dashboard.

  • This will greatly enhance the responsiveness of these pages.

  • As a result, sort functionality on these pages has been disabled temporarily until sorting is better supported in the beta search.

Order Updates

• Added external_id, before_date_created & after_date_created filters to Bag Search endpoint.

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🔧 Fixes

• Fixed issue where Channel commission payout calculation was not taking discounts into consideration.

• Fixed issue where re-syncing a single Shopify product that has been deleted in Shopify would return a not found error. It now marks the offer as archived, as intended.

• Fixed issue where Channel specific commission rates were not displayed on the app cards on the merchant dashboard overview page.

• Fixed issue where Channel specific commission rates were not displayed on the merchant connection panel in the channel dashboard page.

• Fixed issue where the merchant filter menu in the channel orders table was missing some merchants.

• Fixed issue where the channel orders table was incorrectly sorted and missing some entries.

• Fixed issue where re-syncing a single product didn’t properly update for some ecom platforms.

• Fixed issue where creating a cart where the only sku for a merchant was out of stock lead to orphaned bags and made the cart unable to complete checkout.

• Fixed issue where the Channel orders page would fire off duplicate network requests.

• Fixed issue where changing the commission rate on a merchant dashboard app card would cause other app cards to display the default commission rate instead of their overridden values.

​

🧼 Clean Up

• Updates to Merchant Dashboard Products table: reorganized columns, add Brand and Image columns, and removed Product ID column.

• Updates to Channel Dashboard Orders table: reorganized columns, add Merchant name and Date columns, and removed Order ID and Merchant ID columns.

• Added Date field to Bag Detail pane in Channel Dashboard Orders page.

• Re-enabled ability to filter offers by Inventory in Channel Dashboard.

​

🆕 Features

Connection Health Updates

• New Search Connection Health endpoint. See API Reference.

• Channels that do not use Violet Commissions (skipping the commissions screen in Violet Connect) will now always show their commission status as green in the Merchants tab on the Violet Channel Dashboard.

• Added scopes monitoring for ECWID merchants.

​

2023.10.23

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🆕 Features

Channel Dashboard Updates

• When loading the dashboard, the live/test toggle will automatically switch to the appropriate environment based on a Channel’s live/not-live status.

​

🔧 Fixes

• Fixed issue where Shopify free shipping discounts were improperly being deducted from the subtotal. They are now deducted from the shipping total as intended.

​

2023.10.17

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🆕 Features

Webhook Updates

• New Webhook Event Search endpoint!

• Added ability to retrieve the headers sent in a webhook event. See API Reference

Shopify Integration

• Expanded Shopify post-order reconciliation

  • A completed Shopify order is now more closely analyzed after submission to determine if any information is missing.

  • If it is determined that data is missing we will attempt to automatically update the order to reconcile the missing data.

​

🔧 Fixes

• Fixed issue where Get Merchant by ID and Search Merchant endpoints were not loading commission_rate data correctly.

• Fixed issue where creating a wallet_based order with UNAVAILABLE SKUs did not surface correct error responses.

• Fixed issue where offers filter would crash when attempting to filter by merchant.

​

🆕 Features

Channel Offer View Updates

• Order search endpoint improved to allow search by bag_id, merchant_id, bag_status, before_date and after_date. See API Reference.

• Added option to filter by subscription status on offers page.

• Added subscription status to offers table.

• Added ability to select multiple offers for un/subscription on offers page.

• Added demo tags to demo offers and merchant connections in test mode.

​

🔧 Fixes

• Fixed issue where digital-only bags would crash the order page bag view in channel dashboard.

• Fixed issue where Shopify discounts could not be applied when other discounts were in an ERROR / EXPIRED / INVALID state.

​

🧼 Clean Up

• In the Merchant Dashboard, “Offers” and “Merchants” pages now redirect to the “Overview” page.

• Adjusted overflow on Order panel and Bag details dropdown.

​

🆕 Features

New Integration: CommerceTools

• Adds support for merchants on the CommerceTools platform.

New Integration: Wix

• Adds support for merchants on the Wix platform.

Improved connection health monitoring

• Added BigCommerce plan monitoring.

• Added WooCommerce scopes monitoring.

• Added Magento scopes monitoring.

​

🔧 Fixes

• Fixed issue where shopify discounts were not correctly surfaced for Sandbox merchants.

• Fixed issue where empty offer descriptions would cause a crash in the channel dashboard offer panel.

• Fixed issue where a user who already had an org could still navigate to /create-org on the channel dashboard.

• Fixed issue for woocommerce stores whose IDs are larger than int.max.

• Fix issue where Product Tags from WooCommerce stores weren’t flowing through to Violet Offers.

• Fixed issue where new channel account creation could fail in some cases.

​

🆕 Features

• Added support for Product Collection type Shopify Discounts.

• Added ability to filter offers by availability in tandem with filtering by merchant in channel dashboard.

• Added a total offer count in channel dashboard offers view.

​

🔧 Fixes

• Fixed issue where the snack bar message incorrectly displayed “published” when unpublishing from offers in the Merchant Dashboard.

• Fixed issue where channel.violet.io did not redirect to the home page correctly.

​

🧼 Clean Up

• The Channel Dashboard signup form now includes Company Function and Referral Channel fields, while the Country field has been removed.

• The Email Address and Organization Slug fields have been disabled in the Channel Dashboard Org Info form.

• Improved styling of Dashboard onboarding pages when the window width is reduced.

​

🔧 Fixes

• Fixed issue where new users were directed to create an org instead of accepting an invite to an existing org.

• Fixed issue where double clicking accept on an org invitation caused a duplicate user entry.

• Fixed routing behavior on account signup when using the browser back button.

​

🧼 Clean Up

• Improved communication for merchant scopes status in Dashboard.

• Improved styling in the Dashboard Merchant connection panel when window width is reduced.

• Deleted Company Name field from the Org Info form in Dashboard.

• Add rate limiting to Dashboard Channel login attempts which can be reset by going through the forgot password flow.

• Fixed scrolling to view the entire form when window height is shortened in Dashboard onboarding pages.

• Cleaned up alignment issues on tables when content is scrollable.

​

🆕 Features

Active Monitoring for Shopify Store App Scopes

• Violet now actively monitors Shopify store app scope changes that could cause a checkout to fail.

• When store app scopes are missing a MERCHANT_NEEDS_ATTENTION webhook event is now triggered.

​

🔧 Fixes

• Fixed issue that was leaving offers disabled during catalog resync.

• Fixed issue that allowed for expired or not started discounts to be used with Shopify carts.

• Fixed issue where previous offer image would be cropped by the loader when loading subsequent media.

• Fixed issue where Commission Rate was showing Needs Attention even though it had been correctly set.

• Fixed issue where adding different credentials for a store in Violet Connect didn’t immediately take effect, causing orders to fail for a number of minutes afterward.

• Fixed issue for mismatched values for order ID and merchant ID columns on channel orders page.

​

🧼 Clean Up

• Granular calls to Connection Health will now update the parent cache for that merchantId.

​

🔧 Fixes

• Fixed issue where duplicate orders were placed when e-commerce platforms return certain 500 series response codes.

• Fixed issue where some Shopify merchants did not finish syncing their catalogs.

• Fixed issue where a Shopify’s merchant’s catalog was marked disabled_available shortly after initially going through Violet Connect.

• Fixed issue where the sub navigation menu remained open when clicking outside of it.

​

🧼 Clean Up

• Updated External Payments information in settings/payments page and External Payments modal on Channel Dashboard.

• Fixed typos on country request list in Violet Connect.

​

🆕 Features

Actively Monitoring for Shopify Store Plans

• Violet now actively monitors Shopify plan changes that can affect the ability to complete a purchase.

• When a Shopify store moves to an inactive plan (eg. dormant or frozen), the corresponding merchant and its offers on Violet are automatically disabled. Similarly, when the store changes to an active plan (eg. basic), the corresponding merchant on Violet is automatically enabled and it’s offers are resynced.

• This feature ensures accurate synchronization between Shopify and Violet, maintaining data integrity for the operation of your application.

Merchant Filter

• You can now filter your offers more intuitively with the new merchant filter on the channel dashboard offers page.

✨ Shared Access to your Violet Dashboard [BETA]

• Add team members to your Organization in the Violet Channel dashboard.

  • Invite collaborators to your org to share management of apps and payments.

  • Different features are gated based on the permissions assigned to collaborators.

  • This was a large feature and may have a few things to iron out. Please let us know if you find something that could use a bit more polish.

​

🔧 Fixes

• Fixed issue when wallet based cart was submitted with guest customer causing Shopify to fail.

• Improves parsing and handling of Shopify API error messages when a merchants store has been shut down or disabled by Shopify.

• Fixed issue where pricing a cart while applying an invalid discount code resulted in an API error.

• Fixed issue preventing carts with only digital items from checking out when no shipping address was provided.

​

🧼 Clean Up

• Removed distracting UI from Login and Account Settings.

• Removed “Company Name” field from the Edit App Info Dialog.

• Improved UX for inputs and dropdowns across the dashboard.

​

🆕 Features

Webhook Simulation Enhancements

• MERCHANT_ENABLED and MERCHANT_DISABLED webhooks now supported.

• Further details can be found in our Webhook Documentation and Simulating Webhooks Documentation.

✨ Relay [Alpha] has been released with support for Shopify, BigCommerce, and WooCommerce.

• If you’re wanting to send and receive data in a more streamlined fashion, Relay might be perfect for you. Reach out to support@violet.io to get access.

• You can read more about how to try out the Relay API here.

Sign up page update

• The Channel dashboard signup page now has additional information for channels and merchants.

Let’s Chat button

• “Let’s Chat” button added to Channel dashboard nav bar for channels to get in contact with our marketing/sales team.

​

🔧 Fixes

• Fixed issue when invalid discounts are added to cart causing a concurrency error.

• Fixed issue where merchant explore panel last items were cut off in dashboard.

• Update docs to call out that offer search with beta flag has incompatible search criteria.

  • sort_by and sort_direction are not supported.

​

🧼 Clean Up

• Improved scrolling behavior across offers, orders, and merchants tables in dashboard.

​

🔧 Fixes

• Fixed issue where non live-enabled apps could not see connected sandbox merchants or explore merchant data.

​

🔧 Fixes

• Fixed bug in Merchant Explore view when an is app not live enabled.

• Fixed issue where the code verification flow was not consistent.

​

🆕 Features

Merchant Search Endpoint Enhancements

• New functionality added to the merchant search endpoint, allowing sorting by sort_by and sort_direction parameters in the request body.

• This feature provides greater flexibility and precision in locating the desired merchant information.

• For detailed information, please consult our API Documentation.

Webhook Monitoring for Shopify App Uninstallation

• Violet now actively monitors Shopify app uninstallation events.

• When a Shopify app is uninstalled, the corresponding merchant on Violet is automatically disabled.

• This feature ensures accurate synchronization between Shopify and Violet, maintaining data integrity.

New Webhook Events: MERCHANT_ENABLED & MERCHANT_DISABLED

• Introducing two new webhook events: MERCHANT_ENABLED and MERCHANT_DISABLED.

• These events notify subscribed channels when a merchant is enabled or disabled on Violet; for example: because of a Shopify app unistallation.

• Stay updated on merchant status changes by utilizing these informative webhook events.

• Further details can be found in our Webhook Documentation.

Improved Media Handling on Self-Hosted Commerce Platforms

• All media content on self-hosted commerce platforms will now be seamlessly uploaded to a Violet-managed Content Delivery Network (CDN) during product synchronization.

• This enhancement aims to enhance media loading performance on self-hosted stores and allows for dynamic media transformations.

• More information on this update can be found in our Media Transformation Documentation.

​

🔧 Fixes

• Fixed publishing_status on Offer Search when using beta mode to be correctly filtered against.

​

🧼 Clean Up

Enhanced Security for User Verification Flows

• Security enhancements have been implemented for the user verification processes within the dashboard.

• These improvements bolster the security of user accounts and interactions.

Streamlined Merchant Login Code Verification

• The previously used code verification iframe in the merchant login process has been replaced with a native code verification page.

• This change enhances the user experience and provides a smoother login process.

Improved Error Handling for Channel Forgot Password

• Error handling for the Channel forgot password functionality has been refined.

• Users will now receive clearer error notifications through a user-friendly snackbar interface.