Cancel Order

Order cancellation is in beta. Please report any errors to Violet.

Cancel a complete Order. This action will attempt to cancel the external order in the merchants system for every Bag in the Order. The total amount paid for each Bag will be refunded to the shopper upon successful cancellation.

All Bag's must be in a cancellable state. If any Bag has a status of IN_PROGRESS, REFUNDED, or CANCELED the request will be rejected.

Cancel Order

post

Path parameters

order_idinteger · int64Required

Header parameters

X-Violet-TokenstringRequired

X-Violet-App-SecretstringRequired

X-Violet-App-Idinteger · int32Required

Body

application/json

reasonstring · max: 255Optional

Custom message describing the reason for the cancellation.

reason_codestring · enum · max: 255Optional

Code that best represents the reason for the cancellation.

Default: OTHERPossible values:

restock_itemsbooleanOptional

Should the items be restocked. In most cases this should be true since only unfulfilled orders can be cancelled.

Default: true

notify_customerbooleanOptional

Should the customer be notified by the merchants system that a cancellation has occurred.

Default: false

Responses

200

success

application/json

202

accepted

application/json

400

bad request

application/json

404

not found

application/json

post

/orders/{order_id}/cancel

HTTPcURLJavaScriptPython

POST /v1/orders/{order_id}/cancel HTTP/1.1
Host: sandbox-api.violet.io
X-Violet-Token: text
X-Violet-App-Secret: text
X-Violet-App-Id: 1
Content-Type: application/json
Accept: */*
Content-Length: 87

{
  "notify_customer": true,
  "reason_code": "CUSTOMER",
  "reason": "Customer requested refund."
}

Customer Requested CancellationSuspected Fraud Cancellation

{
  "order_id": 10000,
  "app_id": 10000,
  "status": "CANCELED",
  "cancelled_bags": [
    {
      "order_id": 10000,
      "bag_id": 11111,
      "merchant_id": 22222,
      "external_order_id": "7438192837181",
      "status": "CANCELED",
      "originated_by": "VIOLET",
      "date_cancelled": "2024-10-24T14:00:39.000+00:00",
      "refund": {
        "id": 99999,
        "order_id": 10000,
        "bag_id": 11111,
        "merchant_id": 22222,
        "app_id": 10000,
        "transaction_id": 44444,
        "amount": 9900,
        "reason": "Order canceled",
        "refund_currency": "USD",
        "status": "COMPLETED",
        "skus": [
          {
            "id": 55555,
            "bag_id": 11111,
            "quantity_refunded": 1,
            "external_id": "41818918453315",
            "order_sku_id": 8014657
          },
          {
            "id": 55556,
            "bag_id": 77777,
            "quantity_refunded": 1,
            "external_id": "41832890171459",
            "order_sku_id": 77777
          }
        ],
        "date_created": "2024-10-24T14:00:35+0000",
        "date_last_modified": "2024-10-24T14:00:35+0000",
        "external_id": "943916482627",
        "errors": []
      }
    }
  ],
  "message": "All external orders were cancelled."
}