> For the complete documentation index, see [llms.txt](https://docs.violet.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.violet.io/faqs/checkout/shipping.md).

# Shipping

<details>

<summary>How are shipping costs calculated?</summary>

Shipping rates are controlled and configured by the Merchant. Violet does not modify this data in any way.\
Before shipping rates can be calculated we require a shipping address and any SKUs (line items) that the shopper wishes to purchase. This is the minimum amount of data required by the commerce platforms who are the ones ultimately calculating the rates.

</details>

<details>

<summary>Is there any way to retrieve the estimate for shipping time?</summary>

Not at this time.

Few ecommerce platforms provide shipping time estimates in the data returned from their API so we have not yet added this to our integration due to how limited it is.\
We're hoping to see this become a supported feature across more platforms in the near future and will then update our integrations to reflect this.

</details>

<details>

<summary>Why can't I get shipping rates for a product?</summary>

This is most likely due to misconfigured shipping zones on the merchant store.\
Please reach out to the merchant to confirm they have correctly configured shipping for your shipping address' region.\
If your merchant is on Shopify, you can refer to our [Shopify Shipping Configuration Guide](https://merchant-help.violet.io/platform-guides/shopify/shipping)

</details>

<details>

<summary>How does Violet handle domestic and international shipping?</summary>

Using Violet, the steps within checkout are all mirrored on the e-commerce platforms of origin using our Virtual Cart technology. This means you will be able to pull in the exact same shipping options and rates as the Shopper would see on the website of the Merchant the product is coming from. If they support international shipping, those rules apply. If not, it will be empty.

</details>


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