Login

Questions relating to logging into the API and authenticating/authorizing requests.

I'm getting 'One or more of your API Credentials are invalid' when trying to login

There are two likely scenarios where you can get an invalid credentials error.

You are not the Owner of your app:

While the User Management feature of the Dashboard allows multiple users to login and view the dashboard, only an App's "Owner" username and password will allow you to generate a token. You can view who your App's owner is on the team view

You are using the wrong App Secret for the environment you are trying to login:

While your username and password will be the same across environments (test and live) as will your X-Violet-App-Id, this is not true for your X-Violet-App-Secret. The X-Violet-App-Secret you retrieve from the Channel dashboard is different depending on the live/test mode toggle. You must use the correct app secret that corresponds to the environment you are trying to login to: test for sandbox-api.violet.io and live for api.violet.io.