Channel Dashboard

The Violet Channel Dashboard lets you sign up and create applications to get API keys, review the state of your connected merchants, and configure your applications.

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Sign Up

To sign up for the Channel Dashboard, you can go to channel.violet.io/signup and follow the prompts, as seen in the steps below:

1. Enter your details and click Sign Up.
2. Check your email for a login code and enter it in here
3. You will then be prompted to “Create an Organization”. This is top-level relationship with Violet. Violet allows you to have per user controls for our dashboards tied to your organization.
4. Invite users in your company that you would like to provide dashboard access to. You can control what level of access they should have based on permissions. You can skip this step and come back to it later.
5. Once an Org has been created, you will have the ability to Create an Application.
   Violet does this for you automatically for your first application using the name that was input during Org creation. You can change this later as this app name will be what is shown to merchants when they are using Violet Connect so it should accurately identify your company.

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Navigating the Channel Dashboard

There are ten main sections to our Channel Dashboard:

1. Home/Overview
2. Notifications
3. Messages
4. Merchants
5. Commission Rates
6. Payouts
7. Orders
8. Offers
9. Webhooks
10. App Settings

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Home

The Overview section displays your App credentials along with an analytics dashboard that provides insights into orders, merchant data, revenue, and other key business metrics.

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Notifications

The Notifications tab helps you manage and track important updates about your connected merchants and application. You can:

• View all notifications in one place
• Mark notifications as read or unread
• Filter notifications by type (e.g. Store disconnections, Commission Rate changes, Report completions)

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Messages

The Messages tab enables direct communication with your connected merchants. From here, you can initiate and manage conversations with merchants in real-time.

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Merchants

Once connected to Merchants, they will appear here, along with their Connection Health. You can explore already connected merchants on the right to see if any of them might be a fit for your brand.

See Connection Health for more information. A sample page from a Violet Demo account can be seen below:

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Commission Rates

The Commission Rates tab displays historical commission rate changes for your connected merchants. You can:

• View a chronological log of all rate changes
• Filter changes by specific merchants
• Click on any entry to navigate to the corresponding merchant’s connection details

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Payouts

The Payouts tab displays all financial transactions related to your orders. Each payout entry includes:

• A detailed summary of the transaction
• Related distribution records
• Transaction status and timeline You can also access a dedicated Distributions tab for a more comprehensive view of money earned across orders.

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Orders

The Orders tab provides a comprehensive view of all transactions processed through your application. You can:

• Search and filter orders by multiple criteria:
  • Order ID
  • Merchant name
  • Customer details
  • SKU information
  • Order status
  • Creation date
  • Transaction amount
• Track order statuses in real-time
• View individual bags through the dedicated bags tab

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Offers

Once connected to Merchants, all your Merchant Offers will appear here. A sample page from a Violet Demo account can be seen below:

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Webhooks

The Webhooks tab provides a comprehensive view of webhook events processed by Violet. You can:

• View detailed request and response bodies for each event
• Search events by ID
• Filter events by:
  • Event type
  • Webhook ID
  • URL
  • Creation date
• Toggle between successful, failed, or all webhook events
• Access a separate tab to manage your webhook endpoint subscriptions

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App Settings

The Settings tab lets you manage your App and Violet Connect Settings.

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Updating Your Account

To access and modify account settings, you can click on your Name in the bottom left corner. In this menu you can switch between Orgs that you have access to, or click on Settings to manage your account and org settings.

Here are your org settings and team settings including inviting new users.

This is also where you can configure your Payments settings. You can learn more about Violet Payment options, here.

If you are using Violet Payments, this screen will have a “Go to Stripe” that will take you straight to your Stripe account and allow you to manage your there.