Overview

Payment Integration Health provides a real-time status of your payment integration. It is divided into three components: credentials, webhooks, and scopes.

You can view this section by navigating to the Payments tab in the channel dashboard.

ComponentDescription
CredentialsThis section displays the status of your Stripe account credentials. Your Stripe credentials are used to authenticate various Stripe actions.
WebhooksThis section displays the status of your Stripe account webhooks. Your Stripe webhooks are used to process various events for your platform and connected accounts.
ScopesThis section displays the status of your Stripe account scopes. Your Stripe scopes are used to define the permissions required for your platform in order to interact with various Stripe resources.

Each component can have one of the following statuses:

Statuses

StatusDescription
PendingYour payment integration is pending validations.
ActiveYour payment integration is healthy and operational.
DegradedYour payment integration is experiencing non-urgent issues.
CriticalYour payment integration is experiencing issues that would impact important processes.

Your overall payment integration health status is determined based on the most severe status of any of the three components.

If any part of your payment integration is in a non-active state, you will be able to click into it and see a list of issues that need to be resolved.

You can also see more details about the error by clicking “See Details” to view the error message and a suggested resolution.