When Violet is processing payments on your behalf, we allow you to choose between showing your App Name or the Merchant Name as a statement descriptor if your order meets certain conditions. The prefix generated for the statement descriptor is controlled by your Stripe Platform account.

  • Single Merchant Orders - Merchant name will be shown in statement descriptor. If this is a US-based merchant, the <STRIPE PLATFORM ACCOUNT PREFIX>* prefix will be replaced by a Stripe KYC generated prefix for this Merchant.

  • Multi Merchant Order - This will always show <STRIPE PLATFORM ACCOUNT PREFIX>* APP_NAME where APP_NAME is the name of your app.

To configure this, please reach out to our support team. By default, Violet uses the App name (the “Use Channel” option below) as the statement descriptor.

The following table illustrates what your shopper will see in different order scenarios depending on the configuration you choose to use:

In the table above:

  • VLT* is an example statement descriptor prefix, and will be replaced by the prefix configured on your Stripe account. Multi-bag orders will always contain the prefix, while single bag orders for US merchants have the available customizations above.
  • APP_NAME is the name of your App. This was configured by you in your Channel Dashboard.
  • MCHNT is the name of the Merchant.
  • MCHNT_WEBSITE is an auto-generated prefix for US-based merchants based on their business information. For US-based merchants, Violet has the ability to use the statement descriptor prefix that is associated to their business, once they have completed Stripe KYC during the onboarding process. This usually defaults to the merchant website.

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