Violet Connect for Channels

Violet Connect is the onboarding flow your merchants complete to connect their e-commerce store to your app. Merchants complete this process themselves — it is not a process channels complete on behalf of their merchants.

We recommend trying Violet Connect out for yourself first using a test store.

Prerequisites

Before directing merchants to Violet Connect, make sure:

• Your app settings are configured with a redirect URL — merchants will be sent here after completing onboarding

• Commission rates have been pre-agreed with your merchants

• For Shopify merchants: Review the Shopify Merchant Onboarding guide, which covers the pre-registration flow required for Shopify's custom app model

Sharing Violet Connect with Merchants

Once your app is configured, send merchants their Violet Connect link. For a full walkthrough of what merchants will experience, share the Violet Connect for Merchants guide with them directly.

Customizing the Flow

The default Violet Connect flow includes: platform selection → store URL entry → credential entry → payout account setup → commission rate selection. Several steps can be configured:

Payout Account

By default, merchants are prompted to set up a payout account via Stripe KYC. If you are bypassing Violet Payments, this step will not appear. Contact Violet to skip it for any other reason.

Commission Rate

By default, merchants select their own commission rate during onboarding. If you are setting commission rates on behalf of merchants based on pre-negotiated agreements, this step can be bypassed. Contact Violet to configure this.

Verifying Merchant Connections

Once a merchant completes Violet Connect, you can confirm their connection and verify the commission rate they selected on your Channel Dashboard.

Merchant Experience Preview

Watch a full demo of the merchant onboarding experience below.

https://github.com/user-attachments/assets/8ba950de-ccd8-4c28-92d0-c16b70af7aed